Last Updated: January 15, 2026

Privacy Policy

1. Introduction

At Mod Pizza, we are deeply committed to protecting your privacy and personal information. This comprehensive Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, place orders, use our services, or interact with us in any way.

This policy applies to all services offered by Mod Pizza, including our website modspizzas.top, mobile applications, online ordering system, delivery services, catering services, loyalty programs, and all related food service offerings. By using any of our services, you agree to the terms outlined in this Privacy Policy.

Important Note: We never sell your personal data to third parties. Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection and transparency in all our operations.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our services, you may provide us with various types of personal information, including:

  • Personal Identification Information: Full name, email address, phone number, postal address, date of birth (for age verification and special offers)
  • Account Information: Username, password (encrypted), account preferences, purchase history, order tracking information
  • Payment Information: Credit/debit card information, billing address, payment preferences (note: payment data is encrypted and securely stored)
  • Food Service Specific Information:
    • Order history and favorite menu items
    • Dietary preferences and restrictions
    • Allergen information and special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free)
    • Delivery addresses and location data
    • Table reservation details and seating preferences
    • Catering event information and requirements
    • Loyalty program participation and rewards data
    • Special instructions for food preparation
  • Communication Data: Contact form submissions, customer service inquiries, reviews and feedback, survey responses
  • Marketing Preferences: Newsletter subscriptions, promotional email preferences, SMS marketing consent

2.2 Information Collected Automatically

When you use our digital services, we automatically collect certain information about your device and usage patterns:

  • Device Information: IP address, browser type and version, operating system, device model, screen resolution, language settings
  • Usage Data: Pages visited, time spent on site, click patterns, search queries, referral sources, exit pages
  • Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
  • Location Information: Approximate geographic location derived from IP address, GPS data (with consent) for delivery services
  • Performance Data: Page load times, error logs, system performance metrics

2.3 Information from Third Parties

We may receive information about you from various third-party sources:

  • Social Media Platforms: If you connect your social media accounts (Facebook, Instagram, Google), we may receive basic profile information
  • Payment Processors: Transaction data and payment verification information from our secure payment partners
  • Delivery Partners: Delivery status, location tracking, and completion confirmation from third-party delivery services
  • Marketing Partners: Demographic data and preference information from authorized marketing service providers
  • Review Platforms: Public reviews and ratings you post on third-party review sites

3. How We Use Your Information

3.1 Service Provision and Operations

We use your information to provide and improve our food services:

  • Order Processing: Processing orders, coordinating food preparation, managing delivery logistics, handling special requests
  • Account Management: Creating and maintaining user accounts, authentication, password reset, preference management
  • Customer Support: Responding to inquiries, resolving issues, providing order status updates, handling complaints and feedback
  • Quality Improvement: Analyzing usage patterns, optimizing service delivery, improving food quality, enhancing user experience
  • Loyalty Programs: Managing reward points, processing redemptions, sending earned benefits notifications
  • Safety and Compliance: Ensuring food safety standards, maintaining health code compliance, tracking allergen information

3.2 Communication and Notifications

We communicate with you for various service-related purposes:

  • Transactional Communications: Order confirmations, preparation status, delivery notifications, receipt and invoicing
  • Customer Support: Responses to inquiries, resolution updates, satisfaction surveys
  • Important Notices: Policy changes, service updates, security notifications, account alerts
  • Marketing Communications (with consent): Promotional offers, new menu items, special events, loyalty program updates

3.3 Marketing and Analytics

To improve our services and provide personalized experiences:

  • Personalized Marketing: Customized offers based on order history, targeted promotions, personalized menu recommendations
  • Website Analytics: Traffic analysis, user behavior tracking, conversion optimization, A/B testing
  • Campaign Effectiveness: Measuring marketing performance, ROI analysis, customer engagement tracking
  • Market Research: Understanding customer preferences, identifying trends, developing new products and services

3.4 Legal Compliance and Protection

  • Legal Requirements: Responding to lawful government requests, court orders, regulatory compliance
  • Fraud Prevention: Detecting suspicious activity, preventing unauthorized access, protecting against payment fraud
  • Rights Protection: Protecting our rights, property, and intellectual property, defending against legal claims
  • Safety and Security: Ensuring public safety, preventing harm, maintaining service security

4. Information Sharing and Disclosure

4.1 Service Providers and Business Partners

We share information with trusted third parties who help us operate our business:

  • Payment Processors: Secure transaction processing, payment verification, fraud detection (PCI DSS compliant)
  • Delivery Services: Order fulfillment, location tracking, delivery confirmation, customer communication
  • Cloud Storage Providers: Secure data storage, backup services, system reliability, data recovery
  • Email and SMS Services: Marketing campaigns, transactional communications, customer notifications
  • Analytics Providers: Website performance analysis, user behavior insights, business intelligence
  • Customer Support Tools: Help desk services, live chat support, ticket management systems

4.2 Legal Requirements and Public Safety

We may disclose information when required by law or to protect safety:

  • Legal Process: Court orders, subpoenas, search warrants, regulatory investigations
  • Compliance Obligations: Tax reporting, health department requirements, food safety regulations
  • Rights and Property Protection: Protecting against fraud, theft, unauthorized access, intellectual property violations
  • Public Safety: Emergency situations, threats to public health, law enforcement assistance

4.3 Business Transfers

In the event of corporate transactions:

  • Mergers and Acquisitions: Information may be transferred as part of business assets
  • Asset Sales: Data transfer to new owners with continued privacy protection
  • Customer Notification: Advance notice of any ownership changes affecting your data
  • Policy Compliance: Ensuring new owners honor existing privacy commitments

4.4 With Your Explicit Consent

We will seek your explicit consent before sharing information for any other purposes not covered in this policy.

5. Data Security

5.1 Technical Security Measures

We implement robust technical safeguards to protect your information:

  • Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored sensitive data
  • Network Security: Advanced firewall systems, intrusion detection and prevention, DDoS protection
  • Access Controls: Multi-factor authentication, role-based access, principle of least privilege
  • Monitoring: 24/7 security monitoring, real-time threat detection, automated incident response
  • Data Backup: Regular automated backups, secure off-site storage, disaster recovery procedures
  • System Updates: Regular security patches, software updates, vulnerability assessments

5.2 Organizational Security Measures

Our security practices include comprehensive organizational safeguards:

  • Employee Training: Regular security awareness training, data handling procedures, phishing prevention education
  • Data Handling Procedures: Documented processes for data collection, processing, storage, and disposal
  • Third-Party Agreements: Confidentiality agreements with all service providers, regular security audits of partners
  • Incident Response: Comprehensive breach response plan, notification procedures, remediation protocols
  • Security Audits: Regular internal and external security assessments, penetration testing, compliance reviews

5.3 Your Security Responsibilities

Help us protect your information by following these guidelines:

  • Strong Passwords: Use unique, complex passwords, enable two-factor authentication when available
  • Account Security: Never share passwords, log out of public computers, keep contact information updated
  • Suspicious Activity: Report unauthorized account access immediately, be cautious of phishing attempts
  • Device Security: Keep devices updated, use secure networks, avoid public WiFi for sensitive transactions

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will promptly notify you and relevant authorities within 72 hours of discovery, in accordance with applicable laws.

6. Cookies and Tracking Technologies

Cookie Type Purpose Duration
Essential Cookies Basic site functionality, user authentication, shopping cart, security features Session (deleted when browser closes)
Functional Cookies User preferences, language settings, personalization, location services Up to 1 year
Analytics Cookies Website usage analysis, performance monitoring, user behavior insights Up to 2 years
Marketing Cookies Personalized advertising, campaign tracking, remarketing, social media integration Up to 1 year

Additional Tracking Technologies:

  • Google Analytics: Website traffic analysis, user journey mapping, conversion tracking
  • Facebook Pixel: Social media advertising measurement, audience building, conversion optimization
  • Email Beacons: Email open rates, click tracking, engagement measurement
  • Local Storage: Browser-based data storage for improved performance and user experience
  • Session Replay: User interaction recording for UX improvement (with consent)

Cookie Management: You can control cookies through your browser settings, including accepting, rejecting, or deleting cookies. Please note that disabling certain cookies may affect website functionality and your user experience. You can also opt out of targeted advertising through industry tools like the Digital Advertising Alliance opt-out page.

7. Your Rights (GDPR/CCPA Compliance)

Under applicable privacy laws, you have several important rights regarding your personal data:

7.1 Right of Access

You have the right to request and receive information about what personal data we collect, how we use it, and with whom we share it. You can also request a copy of your personal data in a portable format.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the original purpose or when you withdraw consent.

7.4 Right to Restrict Processing

You can request that we limit how we process your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another organization.

7.6 Right to Object

You have the right to object to processing of your personal data, particularly for direct marketing purposes or when processing is based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produces legal effects or significantly affects you.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and provide clear information about any actions taken.

8. Children's Privacy

Mod Pizza takes children's privacy seriously. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16 without parental consent.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Parents are encouraged to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children to never provide personal information without permission.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

  • Adequacy Decisions: Transfers to countries recognized by privacy authorities as providing adequate protection
  • Standard Contractual Clauses (SCCs): European Commission-approved contract terms ensuring data protection
  • Data Processing Agreements: Comprehensive agreements with all international service providers
  • Security Measures: Enhanced encryption and security protocols for international transfers
  • Compliance Monitoring: Regular audits to ensure ongoing compliance with international standards

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

  • United States: Cloud storage, analytics, and customer support services
  • European Union: Data analytics, marketing services, and compliance monitoring
  • Other Countries: As necessary for service provision, always with appropriate protection measures

10. Data Retention Periods

Information Type Retention Period Reason
Account Information 6 months after account deletion Legal obligations, fraud prevention, dispute resolution
Order and Purchase History 7 years Tax requirements, accounting standards, warranty support
Marketing Consent Records 3 months after consent withdrawal Compliance documentation, consent record keeping
Website Usage Logs Up to 2 years Security monitoring, analytics, performance optimization
Customer Support Records 3 years after resolution Service quality improvement, training, dispute resolution
Payment Transaction Data 7 years Financial compliance, tax obligations, fraud prevention
Food Safety Records 5 years Health department requirements, liability protection
Loyalty Program Data 2 years after program termination Reward fulfillment, program analysis, customer service

Safe Data Disposal

When retention periods expire, we ensure secure data disposal:

  • Electronic Data: Complete deletion using industry-standard methods that make data unrecoverable
  • Physical Records: Secure shredding and destruction of paper documents
  • Backup Systems: Deletion from all backup and archive systems
  • Documentation: Maintaining records of disposal activities for compliance purposes

11. Third-Party Links and Services

Our website and services may contain links to third-party websites, services, or applications that are not operated by Mod Pizza. This includes links to social media platforms, payment processors, review sites, and other business partners.

Important: We are not responsible for the privacy practices, terms of service, or content of these third-party sites. These external sites have their own privacy policies and data collection practices, which may differ significantly from ours.

Before providing any personal information to third-party websites, we strongly encourage you to review their privacy policies and terms of service. Your interactions with third-party sites are governed by their policies, not ours.

We recommend exercising caution when clicking on external links and being mindful of what information you share with third parties.

12. Privacy Policy Changes

12.1 Notification of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will notify you through:

  • Website Notice: Prominent notification on our homepage and privacy policy page
  • Email Notification: Direct email to all registered users about significant changes
  • App Notifications: In-app notifications for mobile users
  • Account Dashboard: Notification in your user account upon next login

12.2 Reviewing Changes

We encourage you to periodically review this Privacy Policy to stay informed about our data practices:

  • Latest Version: The most current version is always available on our website
  • Last Updated Date: Check the date at the top of this policy for the most recent update
  • Continued Use: Your continued use of our services after policy changes constitutes acceptance
  • Opt-Out Option: If you disagree with changes, you may discontinue using our services

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:

Mod Pizza
6939 E 1st Ave
Scottsdale, AZ 85251, USA

Phone: +1 480-970-7682
Email: [email protected]
Website: https://modspizzas.top

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM (MST)
Saturday - Sunday: 10:00 AM - 4:00 PM (MST)

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Filing Complaints

If you have concerns about our privacy practices that we cannot resolve directly, you may file a complaint with the appropriate supervisory authority:

For EU Residents:
Your local Data Protection Authority (DPA)
Contact information available at: https://edpb.europa.eu/about-edpb/board/members_en

For US Residents:
Federal Trade Commission
Consumer Sentinel Network
https://reportfraud.ftc.gov

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw your consent for marketing communications at any time:

  • Email Unsubscribe: Click the unsubscribe link in any marketing email
  • Account Settings: Update your communication preferences in your online account
  • Customer Support: Contact our support team to opt out of all marketing communications
  • SMS Opt-Out: Reply "STOP" to any promotional text message

14.2 Account Deletion

To delete your account and withdraw consent for data processing:

  1. Log into your account and navigate to account settings
  2. Select "Delete Account" or "Close Account" option
  3. Follow the confirmation steps to verify your identity
  4. Confirm deletion - this action cannot be undone
  5. Alternatively, contact customer support for assistance

Please Note: Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes as outlined in our retention policy.

15. Conclusion

At Mod Pizza, protecting your privacy is not just a legal obligation—it's fundamental to the trust and relationship we build with every customer. We are committed to maintaining the highest standards of data protection, transparency, and respect for your privacy rights.

This Privacy Policy reflects our dedication to being transparent about our data practices and giving you control over your personal information. We understand that your trust is earned through our actions, and we work every day to honor that trust through responsible data handling.

Your privacy matters to us, and we welcome any questions or feedback you may have about our privacy practices. Our team is here to help ensure you feel confident and comfortable with how we handle your personal information.

Thank you for choosing Mod Pizza and for trusting us with your information. We look forward to continuing to serve you with exceptional food and service while protecting your privacy.

Remember: This Privacy Policy was last updated on January 15, 2026. Please check back regularly for any updates or changes to our privacy practices.